1. This Return and Refund policy shall only be applicable for home delivery shopping via www.kraton.com.my only.
  1. Kraton shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at  admin@kraton.com.my or call Kraton Online hotline at +6010 288 0787  for enquiries.
  1. Return/Exchange of Products or refund can be arranged under the following reasons:
    1. Jika mana-mana Produk telah dihantar dalam keadaan rosak atau cacat; atau
    2. jika Produk sudah lapuk atau tamat tempoh; atau
    3. jika Produk yang salah yang berbeza daripada Pesanan dihantar
  1. If the Customer has been charged for a Product which has not been delivered, Kraton shall refund the Customer the value of the Product as originally charged to the Customer.
  1. If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Kraton shall refund to the Customer the difference.
  1. The return of a Product by a Customer does not automatically warrant for a refund. Kraton will inspect the returned Products upon receipt of the same. If the conditions in Item No. 3 of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.
  1. All refunds will be made via online payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. Kraton shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
  1. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Distribution Center.
  1. The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at Kraton Distribution Center or other selected stores as abovementioned. Kraton will not be liable for any loss or damage to the Product prior to the Product being received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.
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